Answered question


I finally got to speak to someone there a couple of days ago. I had transferred money to the wallet thinking that was the appropriate thing to do to pay the monthly fees but it wasn't. the agent said he had refunded the amounts (as I have 2 accounts for my children) Now I cannot reach you and there has been no refund on the card.
there was 20$ in one account and 25$ in my second child's account. Please contact me. I was considering changing my own phone to your company but the technical service is extremely unsatisfactory



User level
3 / 100

You can logon their Fizz accounts. Check the Wallet balance. Also check payment history to see if the money has been refunded.


As others have mentioned, if there is still an issue, you need to contact Fizz support.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

You have to contact the support for a refund because they never give an answer here for your personnal account


The idea of this page is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.


  • You're logged into your Fizz account.
  • You're active on a help page such as
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.


If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.



User level
5000 / 5000

Contact the support, they will not contact you :(



Ici le lien vers les informations sur le support

  • connectez vous sur votre compte
  • allez sur la page foire aux solutions, par example,
    tous les jours de 8h à 21h (HNE).
  • Attendre quelques seconds (environs 10s) que la bulle apparaisse au coin inférieur droit de temps en temps.

Si la bulle n'apparaît toujours pas, c'est que le nombre de sessions en attente est supérieur à notre capacité de traitement. À ce moment-là, laissez-nous un message sur Facebook Messenger ou en privé sur Twitter.



Vous pouvez aussi envoyer un message par l'entremise de Facebook, et cliquez sur envoyer message



Vous pouvez aussi remplir le formulaire de contact, dans votre panel → Mon Profil → Formulaires de contact

In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.