Unanswered question

Invalid SIM?

1234 PIN isn't working don't have access to Fizz network What do I do?
plus it says invalid SIM? I need to have a running phone. what's next for me? plz n thk u

Lucie
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Lucie

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Answers

Mike
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Mike

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Probably you have a samung, and the phone is SIM lock with your previous provider

 

If you have a Samsung probably the PUK is not the SIM PUK, but is the unlock code

  1. Contact Samsung to have the unlock codes (link)
  2. Power off your device and insert the SIM from your new service provider.
  3. Power on. If your device gives the following message you need to enter the MCK. "SIM network PIN blocked. Enter SIM network PUK." (See step 4 if your phone asks you for a SIM Network unlock PIN).
  4. Enter MCK. It will likely tell you the code was "unsuccessful" however disregard this.
  5. You should now be at a new screen which asks for the "SIM Network Unlock PIN." Enter the NCK here. Note you only get one chance to enter the NCK, so do NOT make a mistake.
  6. You should see a message saying "Network unlock successful." Your phone is now unlocked.

 

Lucie
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Thank you for your help but it's not working still

Mike
Mike

Mike

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The Fizz SIM are not locked.
If your phone is from your previous provider probably is a SIM Lock, for this reason you have an error saying invalid SIM.

But if you need a PIN
This is the guide
https://fizz.ca/en/faq/how-do-i-use-puk-code-to-unblock-m...

Fling
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If you bought your phone from another mobile provider and want to use it on the Fizz network, you need to make sure your phone is unlocked.

Check if your phone is locked and find its IMEI

Insert your Fizz SIM card (activated or not activated) into your phone.

When your card is inserted:

  • Your phone is unlocked if it connects to the network or asks you for a PIN code to unlock the SIM card.
  • Your phone is locked if it asks you for a SIM unlock code. Follow the instructions below to unlock it.

If you bought your phone from a Canadian provider after December 1, 2017, it is unlocked by default.

If your phone is locked, ask the mobile provider who supplied your phone to help you unlock it

Because Fizz is not the company that locked your phone, we cannot unlock it. Only the provider who sold you your phone (and who locked it) can unlock it for you. Ask this provider’s customer service team for an unlock code and instructions for unlocking your phone.

Make sure you have your IMEI handy when you contact the company who sold you your phone. 

An IMEI is your phone’s ‘identity card’. It allows you to obtain your unlock code. It’s also an anti-theft provision that allows you to identify and block your phone if it is lost or stolen.

Where can I find my IMEI?
  • By dialing *#06# on your phone’s keypad
  • Under your phone’s battery or on the supporting card that holds an iPhone’s SIM card
  • On a sticker attached to your phone’s original packaging
Fizzy
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Where did you buy your phone?

If you bought it through your previous carrier, contact them to have the phone unlocked. There is no charge in Canada for this service.

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