Cannot make/receive calls, cannot send text messages. When will you fix this issue???
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Bruno L. #10655
Posts: 1 ✭✭
in My Mobile
I have been having technical issues for 2 weeks now. Sometimes mobile service was working, sometimes not.
My account is fine as for payment.
Now I cannot make calls ('Your current plan does not allow..."), people calling me get a message saying the number does not exist, I can only receive text messages. No data.
I keep getting told that the technical dept is looking into this issue. I have to send a message on Facebook to get a response 12-24 hours later. I am truly exasperated with this service.
Anyone else having issues like this?
This is not phone related issue as my friend with a different model is having same issues.
Both services were working fine a month ago.
Clearly they are having network issues but the website says everything is fine ...
My account is fine as for payment.
Now I cannot make calls ('Your current plan does not allow..."), people calling me get a message saying the number does not exist, I can only receive text messages. No data.
I keep getting told that the technical dept is looking into this issue. I have to send a message on Facebook to get a response 12-24 hours later. I am truly exasperated with this service.
Anyone else having issues like this?
This is not phone related issue as my friend with a different model is having same issues.
Both services were working fine a month ago.
Clearly they are having network issues but the website says everything is fine ...
15
Answers
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Did you contact the support by chat or Facebook messenger? We are users here like yourself.5
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Hello Bruno,
I see that one of my colleagues has created a ticket towards our tech team, once this will be solved we will inform you by the e-mail address of your account.
Thank you for your understanding.
Have a good day!
Catalin3
This discussion has been closed.