Answered question

Cannot make/receive calls, cannot send text messages. When will you fix this issue???

I have been having technical issues for 2 weeks now. Sometimes mobile service was working, sometimes not.
My account is fine as for payment.

Now I cannot make calls ('Your current plan does not allow..."), people calling me get a message saying the number does not exist, I can only receive text messages. No data.

I keep getting told that the technical dept is looking into this issue. I have to send a message on Facebook to get a response 12-24 hours later. I am truly exasperated with this service.

Anyone else having issues like this?

This is not phone related issue as my friend with a different model is having same issues.
Both services were working fine a month ago.
Clearly they are having network issues but the website says everything is fine ...

Bruno
Bruno

Bruno

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Yelena
Yelena

Yelena

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Did you contact the support by chat or Facebook messenger? We are users here like yourself.

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Other answers

Whizz
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Whizz

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Team

Hello Bruno,

I see that one of my colleagues has created a ticket towards our tech team, once this will be solved we will inform you by the e-mail address of your account.

Thank you for your understanding.

Have a good day!

Catalin