Unanswered question

So disappointed with the internet speed, extremely slowly!

Hello,

I just transferred my internet from teksavvy to fizz, and even pay more to raise the speed!

But I checked the speed just now, it was extremely slow!

Could you check the problem and why I paid for 60 but got only lower 23?!

So disappointed...Could anyone fix the problem or I need to find another reliable internet provider? Please help!!!

Qian
Qian

Qian

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Answers

Mike
Mike

Mike

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Try with a pc connect directly to the modem/router with an ethernet cable to test it. The wifi can be tweaked a bit to improve it

Was this done via a computer directly connected to the modem/router? Wifi speeds can vary a lot due to factors such as distance from the router or interference from other people's wifi. If this was from a direct connection, contact customer service to have them fix your connection. If this was via wifi, check with a hard wired connection, and if that is at the appropriate speed, look into adjusting your wifi frequencies via the router.

MT
MT

MT

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If you have an android phone you should try either Fizz Wi-Fi app or MyHitron app to test your internet speed.

Qian
Qian

Qian

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points

I used teksavvy for several years and I used iphone not androi. I used teksavvy the basic plan and found it was slowly recently. Then I found everyone is talking the goodness of fizz, so I changed to fizz to a better plan. Maybe I'm wrong??? I paid higher but got even worse one???

Fizzy
Fizzy

Fizzy

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You mention that your speed with your old provider was also slowing down.

Perhaps there is a problem with your line or cable. When the technician came over with the modem, did s/he test your cable line? If not, contact Fizz support, they can help.

 

Meanwhile you can also follow this Fizz FAQ: https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-my-internet-connection-slow-how-do-i-fix-it

 

Mike
Mike

Mike

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Please try with the ethernet cable
 
For the wifi

  • Disable Band Steering in Wireless -> Basic Settings -> 5G for separater the 2.4 and the 5G
  • Disable ATF in Wireless -> ATF -> 2.4G and 5G
  • Manually set the WiFi channels to the less crowded ones
  • Go near the  modem and using the 5G try again the speed test



Qian
Qian

Qian

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I actually did nothing but retest the result: 46...not reaching my plan 60 yet...so it's obviously not stable this internet...will continue to monitor to see if I need to keep it or change it. Thank you all for help!

Fizzy
Fizzy

Fizzy

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You can restart your modem on a regular basis especially if you notice reduced download speed.

Also check that your coaxial cable is fully screwed in at both ends.

Hope it gets better!

Mike
Mike

Mike

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Some user already report that the router is not the top, but you can disable the router part (putting in bridge mode) and use your own router, if you have one.

Sari
Sari

Sari

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1
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you can try testing it with fast.com some internet speed tester do no give you the real result depending to how fare is the server connect to

Hi there Qian,

I can see in the picture you posted , the Jitter is at 59ms , this is not good !
You might want to check any cause of interference in your house that can cause wifi to be poor, also it is possibly an issue with the signal (i.e : the cable outside or inside ) and should be checked by a technician !

You should contact Fizz
https://fizz.ca/en/contact-us

Good luck!

Qian
Qian

Qian

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points

Hello all, how to contact Fizz? I click the chat button but it leads me to nowhere except here...I confused how to get help from Fizz? See the attached showing 23ping 9ms...I'm really frustrated with transferring to Fizz...who knows how to let Fizz know? How to solve the problem? I think they should already know and send technician to check the cable line, no? Or I just need to cancel it??? I should upgrade my service with teksavvy which I used for years but just the basic cable 5 plan cannot meet my current usage...lol...so troublesome...who could tell me how to let Fizz know and solve the problem before my cancelling their service???...Thank you guys!

Fizzy
Fizzy

Fizzy

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Good idea, you should contact Fizz support for help.

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.