Answered question

data on android?

Data on android not working even after manually configuring APN as per instructions

Nicolae
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Nicolae

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Fizzy
Fizzy

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Which phone model are you using? Make sure your phone is compatiable with Fizz for data: https://fizz.ca/en/faq/compatible-devices

 

Logon your Fizz account to ensure all is well with your plan.

To test, can you try your SIM card with another phone?

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Mike
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Mike

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Is your phone compatible?

Did you already restart the phone or reboot it?

 

If these does not work contact the support

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Some folks have had luck by turning on airplane mode for 30 seconds and then back on.  Others report that restarting the phone kicks data in gear.

 

If that doesn't work, make sure that roaming is enabled.  Depending on where you are it may be necessary.

 

I've had luck with setting my preferred network from LTE to 3G, depending on where I am.

 

Good luck.

 

 

Are you sure the APN is properly configured? Typos sometimes happen.
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Are you within the Fizz subscription area? Outside of that, roaming must be enabled for data to work.

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