Answered question
I activated my 500M perks Data, showing perks 500M in use, but it shows 0 data under plan summary. Why?
It sounds like your plan summary is glitched.
As long as your data works on your phone, you're good to go.
Do you see the data when selecting "see usage"?
If there is a problem, you can contact Fizz support for help.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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When did you activate it? You need to see them. I will contact the support to double check
Today, 2 or 3 hours ago.
Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)
You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
You should contact the support, if I remember correctly mine was there in minutes
edit:
from their page
Your perk will be activated on the spot.
Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)
You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
Still not shown. By the way, I activated both the 250M upgrade + 500M perks, will it use 500M first?
As I just saw 500M is only valid for 30 days while 250m valid for 24 months. Thanks!
The 250 will be activate the next billing cycle
