Answered question

Perks 500M data not shown

I activated my 500M perks Data, showing perks 500M in use, but it shows 0 data under plan summary. Why?

Alex
Alex

Alex

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0
21 / 100
points
Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

It sounds like your plan summary is glitched.

As long as your data works on your phone, you're good to go.

Do you see the data when selecting "see usage"?

 

If there is a problem, you can contact Fizz support for help.

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

Mike
Mike

Mike

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Level
4
5000 / 5000
points

When did you activate it? You need to see them. I will contact the support to double check

 

Alex
Alex

Alex

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Level
0
21 / 100
points

Today, 2 or 3 hours ago.

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points
You should contact the support

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.


FACEBOOK

Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)


CONTACT FORM

You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

You should contact the support, if I remember correctly mine was there in minutes

 

edit:

from their page

Your perk will be activated on the spot.

 

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Alex
Alex

Alex

User level
Level
0
21 / 100
points

Still not shown. By the way, I activated both the 250M upgrade + 500M perks, will it use 500M first?
As I just saw 500M is only valid for 30 days while 250m valid for 24 months. Thanks!

Thé 500 mo is a gift and 250mo is a bonus
You have 30 days To activate your gift and i believe you have 60 days To use it.

Thé bonus is every month, 24 months starting when you received it

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

The 250 will be activate the next billing cycle

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In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.