Answered question
I activated my 500M perks Data, showing perks 500M in use, but it shows 0 data under plan summary. Why?
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When did you activate it? You need to see them. I will contact the support to double check
Today, 2 or 3 hours ago.
Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)
You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
You should contact the support, if I remember correctly mine was there in minutes
edit:
from their page
Your perk will be activated on the spot.
Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)
You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
Still not shown. By the way, I activated both the 250M upgrade + 500M perks, will it use 500M first?
As I just saw 500M is only valid for 30 days while 250m valid for 24 months. Thanks!
The 250 will be activate the next billing cycle
