Answered question

Where my SIM card?

Can you use Canada post? They don't put it in the mail box and put anywhere outside the apartment. I don't know where they put? The website shows that it is put at door. Where is it? How can I find my SIM card? At least, Canada post can open the mail box and put it inside. I don't know whether I can get the SIM card even I do the second purchase.

Fei
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Fei

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Fling
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Fling

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You have to order and pay for another SIM card here: https://zone.fizz.ca/dce/customer-ui-prod/#/simcard/order

 

 

Once you you activated, you'll have to contact Fizz support to request $10 refund for the first SIM card that you did not receive.

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. To chat with Fizz, make sure that:

 

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

Mike
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Mike

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You are right it seems that their carrier is not a good option.
If at least the will put in a white envelop :(

irene
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irene

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Mine was left on my door, luckily I am leaving is an house.

If you need a referral code, this is mine 5JATM. You will receive 25$ after 2 months, no bad.

ps: The referral is valid when you create your plan.

The same situation is here with me, courier company claims they delivered it, who is the genius at Fizz who approves deliveries left at Apartment building's front door?
The other question is how the delivery guy entered the building without receiving response from the buzzer? at least post Canada will put the little envelope in the mail box!
What is the point of making a second SIM card purchase if the envelope will be left again somewhere at the front door of an apartment building where large number of residents go in and out every hour?

Mike
Mike

Mike

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They should send the SIM in a envelop without the code and without saying this is a SIM card :D, the code should be send my email or leave it in the personal web area.

Their CHAT hasn't been working all day, i submitted a complaint, let's see how long it takes for an answer, I think they'll suggest to buy another SIM and they'll refund for the lost one???
It will be delivered the same method!!!

Mike
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Mike

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I sent mine to my mother-in-law since she is home and she lives in a quiet neighbour.

Fizzy
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Since we cannot seem to choose who will deliver our SIM card, your best option is to have it delivered to a safe location (relative, friend, work address, etc).

 

Afterwards you can request a refund for the SIM card you did not receive.

michael
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When i received mine, they didnt even knock at our door. They just left it in front of the house.

Gates
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In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.

Why FIZZ doesn't use Canada Post for SIM card delivery? it will save both the customer and FIZZ a lot of head ache...
It's not a bright idea to leave the SIM card envelope in front door of an apartment building!!!