Answered question
I had an installation scheduled for Sept. 7th between 7:30 am and 12 pm but nobody showed up and there is no way to contact Fizz as there is no chat bubble and nobody is replying on the Facebook Messenger. I want to cancel my WifI and get a refund for the amount paid, because this is completely unacceptable and wasted over 6 hours waiting for somebody to show up at home. How can I get a refund with no communication platform whatsoever with Fizz?
Hi Andrew,
As I can see the technician did show up, only that he was a little late due the high amount of work. The Home Internet plan is active on our end. I hope you enjoy your brand new service.
Have a good one!
-Bogdan
Other answers
This kind of problem can happen, the tech is a videotron, probably he got some problem in the previous installation.
To chat with them you need to go on a page and not stay on the landing page https://fizz.ca/en/faq/
try this https://fizz.ca/en/faq/resolving-issues
Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
Hope you will get a satisfactory reply from Fizz.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.