Home Internet Installation?

This kind of problem can happen, the tech is a videotron, probably he got some problem in the previous installation.

To chat with them you need to go on a page and not stay on the landing page https://fizz.ca/en/faq/

try  this  https://fizz.ca/en/faq/resolving-issues

CHAT

Hope you will get a satisfactory reply from Fizz.

Here are some reasons why an appointment with a technician has failed at your service address:

1. The appointment could not take place (you were absent at the appointment, the technician did not come, there was no one 18 years old or older present at the appointment with a technician ...): you must reschedule the appointment using the email or notification link.
2. You no longer want to install Fizz Home Internet at your service address: you must cancel the appointment by using the email or notification link.
3. During his visit, the technician informed you that it was impossible to install Fizz Home Internet at your service address: you must then cancel the appointment by using the email or notification link.
4. You do not know the reason for your unsuccessful appointment: simply log into your Fizz account and click on the chat bubble in the bottom right corner of this page during our business hours and contact us.

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

• You're logged into your Fizz account.
• You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
• Simply click on the chat bubble that appears at the bottom on the right.
• You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
• You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.