Answered question

Home Internet Installation?

I had an installation scheduled for Sept. 7th between 7:30 am and 12 pm but nobody showed up and there is no way to contact Fizz as there is no chat bubble and nobody is replying on the Facebook Messenger. I want to cancel my WifI and get a refund for the amount paid, because this is completely unacceptable and wasted over 6 hours waiting for somebody to show up at home. How can I get a refund with no communication platform whatsoever with Fizz?

Andrew
Andrew

Andrew

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Hi Andrew,

As I can see the technician did show up, only that he was a little late due the high amount of work. The Home Internet plan is active on our end. I hope you enjoy your brand new service.

Have a good one!
-Bogdan

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Other answers

Mike
Mike

Mike

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This kind of problem can happen, the tech is a videotron, probably he got some problem in the previous installation.

To chat with them you need to go on a page and not stay on the landing page https://fizz.ca/en/faq/

try  this  https://fizz.ca/en/faq/resolving-issues

 

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

 

Fizzy
Fizzy

Fizzy

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Hope you will get a satisfactory reply from Fizz.

 

Here are some reasons why an appointment with a technician has failed at your service address:
  1. The appointment could not take place (you were absent at the appointment, the technician did not come, there was no one 18 years old or older present at the appointment with a technician ...): you must reschedule the appointment using the email or notification link.
  2. You no longer want to install Fizz Home Internet at your service address: you must cancel the appointment by using the email or notification link.
  3. During his visit, the technician informed you that it was impossible to install Fizz Home Internet at your service address: you must then cancel the appointment by using the email or notification link.
  4. You do not know the reason for your unsuccessful appointment: simply log into your Fizz account and click on the chat bubble in the bottom right corner of this page during our business hours and contact us.

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.