Answered question

Internet speed extremely slow ?

I have been a fizz internet subscriber for 3 months and i practicaly never get an internet speed higher than 5Mbs and paying for a 30Mbs what up with the service ? Let me know so i can either remain or unsubscribe from your internet offering.



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Did the technician who brought you the modem check the signal? If not, you should contact support and schedule an appointment to check the signal.

contact Fizz and have them verify if your account has been setup to the proper speed. It happens many times that on the Videotron side, your account may be setup to a default lower speed. It happens to me before with Teksavvy,

In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.

Btw when you first got Fizz internet installed, did the technician check the exterior cable line? If not, this could be the problem.

When you are testing your modem, make sure you are doing so on a device with a network / wired connection directly to the modem.

If the download and upload speeds do not meet those specified in your plan, you should contact Fizz support.

They can remotely check your line and send a technician over if needed.

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