Answered question

Internet speed extremely slow ?

I have been a fizz internet subscriber for 3 months and i practicaly never get an internet speed higher than 5Mbs and paying for a 30Mbs what up with the service ? Let me know so i can either remain or unsubscribe from your internet offering.

Maurizio
Maurizio

Maurizio

User level
Level
0
21 / 100
points

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Did the technician who brought you the modem check the signal? If not, you should contact support and schedule an appointment to check the signal.

J
J

J

User level
Level
3
2696 / 5000
points

contact Fizz and have them verify if your account has been setup to the proper speed. It happens many times that on the Videotron side, your account may be setup to a default lower speed. It happens to me before with Teksavvy,

In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Btw when you first got Fizz internet installed, did the technician check the exterior cable line? If not, this could be the problem.

When you are testing your modem, make sure you are doing so on a device with a network / wired connection directly to the modem.

If the download and upload speeds do not meet those specified in your plan, you should contact Fizz support.

They can remotely check your line and send a technician over if needed.

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

How are you measuring the speed? With a direct line connected to the modem or via wifi? Wifi interference can cause slower speeds than available.