I have been trying to pay since 9 am this morning and waited 2 hours to speak to someone i have sent messages on messenger and nobody has answered me, I was told by an employee...
Hi Steves
I am sorry to hear that, here we are users and we can only point you to what we think is the right procedure
You should ne able to make your payment
My...
Hi Terrell,
As we discussed via chat, I've escalated this situation to our specialized team because the order to suspend your plan for payment failure wasn't completed yet...
Hi Brian,
I just verified your account from my end and I can see that the necessary charge for your Internet plan was taken a few minutes ago.
Please bear in mind that there...
So Xmas day and the payment for whatever reason was not processed through my account even though it was scheduled for the next day. However now its suspended and yet I still...
Hi Sean
If your service is suspended, you can go on your account to make a manual payment.
My Plans >> Manage plan >> Payment method.
If you see the "Make payment now"...
Hello Ramchurn,
I have verified on your account and I see that you need to make the payment manually for your mobile plan, by going to My Plans >>Payment methods >>Make my...
