Answered question

No Internet, signal for voice and SMS is on and off?

My network seems unstable this morning for voice and SMS et Internet is down. Is it just me?

Jean-Francois
Jean-Francois

Jean-Francois

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Fizzy
Fizzy

Fizzy

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One of these simple steps can resolve your issue

- Enable airplane mode, disable it

- Try restarting phone

If problem continues, you can try a few more troubleshooting steps:

- Try enabling (or disabling) LTE

- Manually select network operator

Where are you located? Are you in the city or suburb?

If problem persists, you can contacting Fizz support for help.

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

Jean-Francois
Jean-Francois

Jean-Francois

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I ported from Vidéotron yesterday but everything was working fine until this morning.

Jean-Francois
Jean-Francois

Jean-Francois

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Level
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21 / 100
points

I tried everything, also I swapped with another phone and tried an active Vidéotron SIM in my phone, flawless. My SIM in the other phone... same behavior...
And of course no support...

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So if i understand correctly, thé photo you are using on fizz's network since the beginning has stop working properly and the Vidéotron SIM you have try in your Phone as the same bad behavior?