Unanswered question

Phone keeps dropping network

I just activated my SIM and it will pick up the Fizz network and then dropping it, then pick up, then drop. I have tried it in several locations (in the house, outside, 10 minutes down the road at in a parking lot. I have tried flipping it on and off airplane mode. Resetting network settings. Restarting phone.. Honestly I'm about to toss this sim card in the garbage and go back to my old provider. It's an iPhone 7 and yes the software is up to date

Karrie
Karrie

Karrie

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Answers

Can you try the sim in an other phone?

In the meantime yesterday my signal was low, but never dropped

You can also contact the support

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issuesif you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

 

 

Karrie
Karrie

Karrie

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It does a similar thing in another iPhone. Support told me to order a new SIM card. I'm on the edge of the coverage area so if your signal was low yesterday, I'm guessing that could impact it
(west Ottawa)

Gswim
Gswim

Gswim

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If your question/problem has been resolved and you want to close your question/problem feed, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.

You can try with a new SIM card, but you said this yourself "I'm on the edge of the coverage area so..."

 

When your question has been answered, please close your post by clicking on the button "Make best answer".

Karrie
Karrie

Karrie

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So I got an email this morning asking me continue activating my SIM card- when I click on the link it send me back to the page to enter my activation code (which I've done- so I tried again.. but then of course it says that that sim card has been activated.....) Looks like there is an issue with the activation of my SIM card.

Also- I'm on the edge of the service boundaries BUT customer service had me try to connect to Fizz- ext and even that wouldn't work..

At this point I'm thinking this is an activation problem NOT a sim card problem

You can ignore that email. It sounds like you already activated.

When you attempt to activate your SIM card and it fails, the session will trigger that "reminder" email to be sent to you. Also it happens often the email is sent the next day.

 

You can also try enabling LTE and disabling it to see if it improves your signal strength.

 

Keep in mind that if your area is on the edge of coverage, some providers will work better than others. a provider having nearby tower (closer to you) will yield stronger cellular signal.

In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.

Hello Karrie,

I see that one of my colleagues has created a ticket towards our tech team to have this matter looked into further. Once this will be solved we will inform you by the e-mail address of your account.

Have a good day!

Catalin