Answered question

how can i change my payment details?

payment details

Vasu
Vasu

Vasu

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You can use a Visa or Mastercard credit card, or a Visa Debit card to pay for your Fizz plans.
Other cards such as debit cards, American Express (Amex), Dinners, and others are not accepted. Foreign credit cards are also not accepted.

Follow the instruction
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-...
.
And
https://fizz.ca/en/faq/what-payment-methods-can-i-use
.
If a message informing you that you have reached the maximum number of attempts pops up, contact FIZZ Customer Service team here; https://fizz.ca/en/faq/resolving-issues , log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during Fizz business hours.
 .

If the address and postal code that you associate to your payment method are not identical to that declared to your bank, you won’t be able to add this payment method.

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Other answers

How do I update my payment method or credit card information?

 

To add, remove or update a payment method in Fizz:

  1. Go to My Profile in your Fizz account.
  2. Click on Payment methods.
  3. Select the payment method you wish to update.
  4. Or click on Add a new payment method to add a new method.
     


You will receive a notification and text or email when your credit card is about to expire. Click on the link in your notification to go directly to the update payment section in your account.

Screenshot: My profile  Screenshot: Payment methods    

IMPORTANT

When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items:

  • The name of the street (Ave, avenue)
  • Special words (Saint, St, Ste)
  • Hyphens
  • Spaces
  • Spelling
     

Tip: Make a copy and paste of what is written in your bank account.

 


If the address and postal code that you associate to your payment method are not identical to that declared to your bank, you won’t be able to add this payment method.

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