Nobody can call me

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shokoofe
shokoofe Posts: 4 ✭✭
in My Mobile
My sim card does not work.why?

Answers

  • Mike
    Mike Posts: 20,751 ✭✭
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    Did you already try to restart your phone or put it in airplane mode for 30 seconds?

    this is a guide from fizz
    https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone

    When did you activate it (it seems that you activate long time ago from your status in the community)? Did you transfer the number, sometime can take 48 hrs to fully complete the process.
  • Allison W.
    Allison W. Posts: 1,272 ✭✭
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    Is this a problem with incoming calls or all calls and texts?
    .
    If you can make calls/send texts, but not receive them, then it is failed activation or porting of your phone number.
  • shokoofe
    shokoofe Posts: 4 ✭✭
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    I can't receive any call...it said that the number was not assigned
  • redhead
    redhead Posts: 818 ✭✭
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    Mike has the best answer.
  • shokoofe
    shokoofe Posts: 4 ✭✭
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    What should I do now? Nobody can call me
  • Allison W.
    Allison W. Posts: 1,272 ✭✭
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    Go to the link below. Make sure you're logged into your account and any adblockers are deactivated. A chat bubble will appear on the bottom right of the screen. If it does not, try a different browser. Chat with an agent. Only customer service has access to see what is going on with your account and to help resolve it.
    .
    https://fizz.ca/en/faq/resolving-issues
  • Fizzy
    Fizzy Posts: 10,924 ✭✭
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    When your question has been answered, please close your post by clicking on the button "Make best answer".

  • Leifuer
    Leifuer Posts: 498 ✭✭
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    Take easy, we (Fizz) are now still in period...
  • redhead
    redhead Posts: 818 ✭✭
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    In a very short answer, NO, nobody can call you. Fizz is a 100% digital service, so you have to reach out to them via Facebook messenger or chat on their webpage as Allison instructed. We are fellow Fizz users like you.
  • Mike
    Mike Posts: 20,751 ✭✭
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    CHAT

    Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Gates
    Gates Posts: 835 ✭✭
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    In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.

  • Whizz
    Whizz Posts: 19,177 admin
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    Hello, shokoofe,
    In order to help you, can you please reach us by Facebook Messenger/ Contact Form or Chat so we can make further checks regarding this issue?
    Thank you for your understanding.
    Have a good day!
    Catalin
This discussion has been closed.

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