Answered question

Can't add an upgrade

Got an Upgrade for free voicemail. Click on manage Upgrades and Voicemail. Pop up opens with Apply button, click, and nothing... Have to X out the box.

Jeffrey
Jeffrey

Jeffrey

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­@Gswim: I had to ask Customer Support to credit the free voicemal several times, three (3) times if I look at my transaction history.

As for your second question, DO NOT REMOVE your voicemail. The upgrade simply cancels the 1$ fee for voicemail. And note that "free voicemail" upgrade is valid for 24 months.

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Other answers

Fling
Fling

Fling

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Click on the + in the Window first to apply your bonus.

Fizzy
Fizzy

Fizzy

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To apply an upgrade on your plan:
  1. Log into your account, and go to Overview.
  2. In the left column, click on the summary that shows your My Rewards level. You can also scroll down below your usage summary to My Rewards and click on See details.
  3. Open the tab in the lower right-hand corner.
  4. Select the upgrade and click on Apply.
  5. At that moment, you’ll see the white boxes below your plan start to move. Those are the slots where your upgrade can be applied.
  • The slots with a + sign are ready to welcome your upgrade.
  • If you select a slot where there’s already another upgrade, we’ll ask you to confirm the swap. If you accept, the new upgrade will be applied to your plan come your next payment cycle.
  • Some slots are locked and cannot welcome an upgrade yet. You’ll unlock these slots when you reach higher My Rewards levels

6. Select the slot by clicking on it.

7. Your upgrade will be activated on your plan at the start of your next payment cycle.

 

 

Here are some other things you can try:

- Click on the upgrade and drag it over your upgrade slot.

- Click on your empty upgrade slot first to select, then continue from there.

- Clear your browser cache and retry using incognito mode.

 

One of these should work. Good luck!

Fizzy
Fizzy

Fizzy

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@Gswim, the Upgrade will be applied next billing cycle.

However we have indicate to Fizz which upgrade(s) we want by manually selecting and applying them to one of the empty slots. The Upgrade will remain in "pending" status until the next billing cycle.

Fizzy
Fizzy

Fizzy

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@Gswim: yes next cycle

When you remove it, it will be "pending removal".

In it's place, you can move another Upgrade which will be "pending activation".

 

 

Your upgrades can have any one of the following status:
  1. In use: you’re currently enjoying this upgrade every month. If you click on it, you’ll have the option to remove it from your plan.
  2. Pending activation: you chose to activate this upgrade, and it’ll be applied to your plan come your next payment cycle (and will, at that time, show the “active” status).
  3. Pending removal: this upgrade was active, and you chose to remove it from your plan, which will be done come your next payment cycle.
  4. Available: you can choose to activate it on one of your plans.

I agree with Mike. This voicemail upgrade is bugged. Lots of users complain that they have to contact the support for refund.
I would go for the data upgrades, which work perfectly for me except that they aren't rolled over to the next billing cycles as they are supposed to.

@Mike and @Yelena: this was the case for me. I had free voicemail upgrade, but was charged for it. I would chat with Customer Support, they would open a ticket, and I would be refunded. Last time I asked, they said it should be fixed permanently and it was! Not user if fixed only for me or everybody.

@redhead, you needed to ask for a credit for how many months? only one ?

and this question might sound weird, but when you use the "voicemail bonus", do you have to keep it in your plan or you remove it from your plan but you still have the same password and accessibility?

Ok, so if I person don't have the voicemail in the monthly plan, the voicemail bonus might not be able to go in the available slot?

@redhead - thanks very good info as i will get that very soon..

Fizzy
Fizzy

Fizzy

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