items not requested added to accountt

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Arpita
Arpita Posts: 2 ✭✭
in My Mobile
I dont know why my account says that i subscribed for china calling , I do not want to pay for that i got my sim card yesterday , can someone please help remove this extra 10 dollars for china and india calling

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  • Mike
    Mike Posts: 20,743 ✭✭
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    Contact the support

    CHAT

    Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

     

     

     

  • Whizz
    Whizz Posts: 19,145 admin
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    Hello Arpita,
    I see that one of my colleagues has created a ticket towards our tech team to solve this issue. Once this will be solved, we will inform you by the e-mail address of your account.
    Have a good day!
    Catalin
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