Answered question

Referred friends for Internet service are not shown?

I encouraged my friends to start using Fizz service. I get referral confirmation emails and I see in the referral history only those signed up for mobile service. Those who signed up for home Internet I never get any confirmation and they don't appear in the referral history, although they got confirmation...Is that normal?

minayou
minayou

minayou

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Sari
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Sari

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Those that sign up for internet it just shows their name. and if they are not on the list they may have not put in the referral code.

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Other answers

 

You will have to contact Fizz customer support because there's suppose to appear in your referal history 

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

It is definitely not normal. You should see both mobile and internet referrals in the referral history, and you should receive notifications in both cases. Were the referral bonuses applied to your bills after the referred people payed their second bill?

In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.