Answered question

My router loses internet twice a week. A reboot is required each time.

I disabled the Wifi on my Fizz router. So I'm using it only as a bridge. But twice a week, the Fizz router fails to provide the WAN ip to my router. Each time I have to reboot it and the IP will come up.
Now that I configured the FIZZ router as a bridge, I'm not able to access it's IP.
Tried to chat with the support on Facebook but no answers.

Mohammed
Mohammed

Mohammed

User level
Level
0
53 / 100
points
Mohammed
Mohammed

Mohammed

User level
Level
0
53 / 100
points

I factory reset the Fizz modem, so I could get it back from bridge mode to router mode.
I disabled the Wifi on Fizz router and connected my Personnal router.
I didn't get any other drops. So in my case, seems to be the bridge mode that was creating this problem.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Probably is a router problem

CHAT

Ici le lien vers les informations sur le support https://fizz.ca/fr/nous-contacter

  • connectez vous sur votre compte
  • allez sur la page foire aux solutions, par example, https://fizz.ca/fr/faq/resoudre-un-enjeu
    tous les jours de 8h à 21h (HNE).
  • Attendre quelques seconds (environs 10s) que la bulle apparaisse au coin inférieur droit de temps en temps.

Si la bulle n'apparaît toujours pas, c'est que le nombre de sessions en attente est supérieur à notre capacité de traitement. À ce moment-là, laissez-nous un message sur Facebook Messenger ou en privé sur Twitter.

 

FACEBOOK

Vous pouvez aussi envoyer un message par l'entremise de Facebook, https://facebook.com/fizzca et cliquez sur envoyer message

 

 

Probably is a modem problem, or cable connexion, check the cable.

If nothing solve the problem try to contact the support by the chat

 

CHAT

Ici le lien vers les informations sur le support https://fizz.ca/fr/nous-contacter

  • connectez vous sur votre compte
  • allez sur la page foire aux solutions, par example, https://fizz.ca/fr/faq/resoudre-un-enjeu
    tous les jours de 8h à 21h (HNE).
  • Attendre quelques seconds (environs 10s) que la bulle apparaisse au coin inférieur droit de temps en temps.

Si la bulle n'apparaît toujours pas, c'est que le nombre de sessions en attente est supérieur à notre capacité de traitement. À ce moment-là, laissez-nous un message sur Facebook Messenger ou en privé sur Twitter.

 

 

If you haven't already done so, one thing you should check is the coaxial cable connected to the modem. You can try replacing the cable with a new one and make sure it is tightly screwed in at both ends.

 

Perhaps you can ask others in the same building or block if they experience the same type of outage?

Maybe you can get an idea of the reliability of cable internet in your area.

 

Good luck!

It is famous issue for Fizz internet. My internet cut few times per day, but I did not care because it was only few seconds (I knew it because I received alert from my alarm system). Check the cable coaxial may help (for me, it helps until now). But technician told me he and his friends had the same issue. I used Videotron before and everything was good (even with the same cable coaxial).

Gavin
Gavin

Gavin

User level
Level
0
23 / 100
points

Hi Mohammed,

I saw your comment on my question: https://community.fizz.ca/questions/2071843-fizz-modem-losing-connection-access-modem-settings-via-ip

Update for you since you seem to have the same issue: I've reset the modem, left it at all default settings and wired my desktop PC directly to the modem. All my other devices are connected to my own router but I didn't set the modem into bridge mode. Mainly I did this so I could keep an eye on the modem's status page at the next dropout, but one hasn't happened yet as far as I've noticed. I was gaming online for a fair chunk of Sunday and there weren't any issues as far as I could tell.

No idea if I've stumbled on some weird solution for my problems, but thought I'd let you know!

In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.

Hello Mohammed,

I see that you have been able to reach us by messenger and my colleagues have replied. Hope everything is well now.

Have a good day!

Catalin