Can you help me with phone calls?

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Binyamin
Binyamin Posts: 4 ✭✭
in My Mobile
I can't make any calls and I've tried restarting my phone and putting it on airplane mode for a minute nothing is helping. Does anyone have any idea

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  • Mike
    Mike Posts: 20,751 ✭✭
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    Is your phone compatible? The majority of Android phones sold in North America in the last five (5) years are compatible with Fizz.

    https://fizz.ca/en/faq/compatible-devices

    If yes Contact the support

    CHAT

    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Allison W.
    Allison W. Posts: 1,272 ✭✭
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    Is this a sudden, recent problem? Were phone calls working before?
    .
    Has anything changed? Phone dropped? Payment somehow failed to go through? Does your account indicate that your plan should be working?
  • Fizzy
    Fizzy Posts: 10,924 ✭✭
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    What about your other services such as texts and data. Are those working?

     

    Please login your Fizz account to check your plan status.

     

    If problem continues, you may have to contact Fizz support for help.

     

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

    • You're logged into your Fizz account.
    • You're active on a help page such as https://fizz.ca/en/contact-us
    • Simply click on the chat bubble that appears at the bottom on the right.
    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • Gswim
    Gswim Posts: 543 ✭✭
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    Maybe try To completely shutting down your phone and turning on again after few seconds.
  • Mike
    Mike Posts: 20,751 ✭✭
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    Binyamin did you contact the support?
  • Gates
    Gates Posts: 835 ✭✭
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    In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.

  • ah727
    ah727 Posts: 807 ✭✭
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    If your 4G signal is weak, you may have trouble making phone calls. 3G networks are usually more reliable for phone calls. Switch back to 4G when you want data connectivity
  • Whizz
    Whizz Posts: 19,171 admin
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    Hello Binyamin,
    Apologies for the encountered issue.
    I see that one of my colleagues has created a ticket towards our tech team. I hope everything is well now.
    Have a good day!
    Catalin
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