Answered question

No service? 09-02-2019

Hi, I've been a customer of yours for a few weeks. My mobile phone has had no service all day. I work in emergency services & a working device is vital to my job. I've reset the device multiple times, removed & replaced my SIM.

Alexander
Alexander

Alexander

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Fizzy
Fizzy

Fizzy

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Have you also tried restartng your phone?

Or enabling airplane mode, then disable it.

Have you checked your Fizz account to make sure there is no issue with your plan?

 

If problem presists, you need to contact Fizz support.

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

You've reached the Fizz community portal, where regular users such as you and I share our experience about Fizz and help each other out as best we can.  For customer support you should follow the steps at https://fizz.ca/en/contact-us.

 

Keep in mind that Fizz mobile is still in a stablization period, so service may be impacted from time to time without notice.  If such interruptions are unacceptable for your purposes Fizz may not be the solution for you at this time.

ALLISON
ALLISON

ALLISON

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Uh oh. Was today/yesterday your payment date?

spellminer
spellminer

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Hey, as others mentioned, it's recommended to contact Fizz during business hours. Also, not trying to be rude in any way, but if a phone is vital for your job, it may be best to steer away from brand new mobile providers who are still developing the platform.

Cheers.

Hey Alex,

Sorry to hear about the issues you've been experiencing. Can you try to power cycle your handset please, and see if that works or enable and disable airplane mode. Let us know.

Thanks,

Jay

Alexander
Alexander

Alexander

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Hey there! I appreciate everyone's help, after taking everyone's advice I found that hard resetting (holding down power & volume 5+seconds) reestablished my connection.
Thanks y'all