Answered question

Charged before internet service ?

Why was I charged 40.24$ beforw the internet got installed and the service started . Shouldn’t I be charged at the end of the month ? I want a refund .

Ferial
Ferial

Ferial

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Your first monthly payment will be charged to your credit card the day you subscribe.4 Your monthly payment cycle, however, will start with the delivery of your Fizz Wi-Fi modem.

Thanks to pre-authorized payments, you’ll always know exactly how much your Home Internet plan will cost for the upcoming month. The amount will be automatically billed to your credit card every month, 24 hours before the date that you received your Fizz Wi-Fi modem.

 

More info here: https://fizz.ca/en/internet/how-it-works

(4) If you cancel your installation appointment with the technician, this amount will be refunded to you as per the payment method associated to your plan.

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Other answers

No, you are charged right away at the subscription, it is prepaid service, however, your month will be start at the installation therefore your renewal will be the month after the installation.

Pascale
Pascale

Pascale

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You are charged in advance like a prepaid card. This make sense now that you are only paying for what you get without possibilities of extra like roam fees, minutes or extra data.

Micah
Micah

Micah

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That is absolutely normal! Your payment cycle will only begin once your installation appointment has been completed.

Patrick
Patrick

Patrick

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Fizz might not have all their things together but you can’t deny the fact that they are really cheap but still people complains for anything worst part is you didn’t even read a thing , you simply clicked next next next apply confirm purchase . Well too bad cause it’s not refundable , pay more attention when you enter your credit card number .

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