Unanswered question

double charger

you have double charge on my credit card and charger one day before the do date

Louis
Louis

Louis

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Level
0
13 / 100
points

Answers

Your plan is renewed at noon the day before the anniversary date of your payment cycle. If your next cycle starts May 5, payment for that cycle will be taken on May 4 at noon. Therefore is normal.

 

The two charges no, you need to contact the support in order to get a refund. It seems that the maintenance that is undergoing it can makes some problem.

 

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

It's a billing glitch, which seems to have affected other customers as well.

 

You need to contact Fizz support for refund.

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

A lot of people are complaining about double charges since August 30 maybe à glitch cause by thé maintenance

"Please note that a maintenance is planned from August 30th 11:00 p.m. to September 3rd 05:00 a.m"

Hello Louis,

In order to be able to help you further, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.

You can also send a message by Facebook Messenger: https://facebook.com/fizzca.

Have a great day!
Radu

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Andréanne
Andréanne

Andréanne

User level
Level
1
427 / 750
points

Hope fizz is going to refund