Answered question

Voicemail , upcomming calls ?

No body can call me l, i can only receive text msg, i cant configure my voice that said i have to add it to my plan , please how can i fix it ?

Melissa
Melissa

Melissa

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Hello Melissa,

Nobody can call you because your plan contains only Quebec coverage. You will need to add minutes to your plan to receive and make calls. You can change your plan anytime, but the change will be effective starting your next payment cycle. Here you will find more info: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan .

Thanks for the understanding.
Have a good one!
-Bogdan

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Other answers

It seems a problem that different users are having. Try to reboot the phone or contact the support

 

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Others seem to be having the same issue.

Looks like you need to contact Fizz support during business hours.

 

Meanwhile have you tried these troubleshooting tips:

- Restart phone

- Enable airplane, then disable it.

- Change network mode (enable/disable LTE)

- Change network operator. Try roaming with FIZZ EXT to see if calls will work.

 

Pascale
Pascale

Pascale

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I would suggest to reconfigure your APN setting in you phone, that could help sometime.

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