Unanswered question

Phome number in not on servive when I try to call?

I try to call my mom who is with fizz mobile and each time I try to call her, I get the message: the phone is not on service. Her number is ***********.
I know the number is in service because a payment was taking yesterday from my bank account and when I check on my fizz mobile profile about her phone number, the number is still on service.

Frantz
Frantz

Frantz

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Answers

redhead
redhead

redhead

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If she did not take voicemail, you will get that.

redhead
redhead

redhead

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Also, please edit your post to remove the phone number.

Fizzy
Fizzy

Fizzy

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It means her phone is not connected to Fizz network.

Possible issues:

- Phone is not compatible with Fizz network.

- Need to restart phone.

- Enable airplane mode, then disable.

- Need to opt for Fizz voicemail.

Hi Frantz,

In order to be able to help you further, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.

You can also send a message by Facebook Messenger: https://facebook.com/fizzca.

Have a lovely day!
Radu

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