Answered question

My payment doesn't show on my card and now it's frozen?

I tried to pay my phone bill but the amount don't charge my card why?

Gajyji

Gajyji

User level

Level: 0

7 / 100
points

: about 1 year ago

Category: My Mobile

Category: Payments

Answer count: 5 answers

Author name: Gajyji

Date: August 31, 2019

Hits: viewed 38 times

question: q

Fizzy

Fizzy

User level

Level: 4

5000 / 5000
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Did you move (change address) or get a new credit card? If there have been any changes to your credit card, make sure to update the information on your Fizz account.

If nothing changed for your credit card, expiry date is still valid and card is in good standing, you should contact Fizz customer service for assistance.

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

You're logged into your Fizz account.
You're active on a help page such as https://fizz.ca/en/contact-us
Simply click on the chat bubble that appears at the bottom on the right.
You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Author name: Fizzy

Date: August 31, 2019

: about 1 year ago

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Fling

User level

Level: 4

5000 / 5000
points

You need to talk to the support
.
CHAT
Go to this page https://fizz.ca/en/faq/resolving-issues ,if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.