My payment doesn't show on my card and now it's frozen?
Answers
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You need to talk to the support
.
CHAT
Go to this page https://fizz.ca/en/faq/resolving-issues ,if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.0 -
Contact support.
They are the only one who could help you
08:00 et 21:00 la semaine
10:00 et 18:00 la fin de semaine.
CHAT
Afin de pouvoir clavarder avec le support, assurez-vous de ceci:
Vous devez être connecté à
votre compte.
Vous devez être sur une fiche d aide
comme :
https://fizz.ca/fr/faq/quels-sont-les-parametres-reseau-de-fizz-apn
Attendre la bulle de clavardage.
Tout bloqueur de publicité de votre navigateur doit être désactivé.
FACEBOOK
https://m.facebook.com/fizzca
et cliquer sur envoyer un message0 -
Fizz system will attempt to reprocess your payment later on. You may have to wait until the end of the day
.
And here are some info that you might want to know
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information5 -
Did you move (change address) or get a new credit card? If there have been any changes to your credit card, make sure to update the information on your Fizz account.
If nothing changed for your credit card, expiry date is still valid and card is in good standing, you should contact Fizz customer service for assistance.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
- You're logged into your Fizz account.
- You're active on a help page such as https://fizz.ca/en/contact-us
- Simply click on the chat bubble that appears at the bottom on the right.
- You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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I will report your post, since we can see you number in the screenshot6
