Answered question

Double billing in June and again in August, why?

I checked my Credit card statements and I see that I was charged twice in June and again in August. Why is that? Can you follow up on this request please?

Daniel
Daniel

Daniel

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Gates
Gates

Gates

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You need to get in touch with customer support to solve this.
.
They are really easy to get in touch with. Just follow these steps.
.
Log into your Fizz account
Then, make your way to the Solution Hub.
With the help of the search tool, access a help FAQ (ex. https://fizz.ca/en/contact-us). The chat bubble will appear in the lower right-hand corner.
Check that you're within the business hours (9 AM to 9 PM), or else the chat bubble won’t appear.
.
If you still need a hand after having chatted with the Customer Service team, proceed to step 2 (https://fizz.ca/en/faq/resolving-issues-step-2#2) in order to submit an official complaint.

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Other answers

This is a community forum. Most of us are customers just like you.

This sounds like a billing glitch. Take note of the dates your credit card was charged. Was July billing alright?

You will have to contact Fizz customer support.

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Gswim
Gswim

Gswim

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If you reach customer service, let us know the solution and how long it takes cause it is happening to a lot of people in thé last few days

Gates
Gates

Gates

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3
2911 / 5000
points

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