Answered question

My internet does not work

I have been trying to get this solved for 3 weeks but I still do not have internet that works!!!! Really upsetting. Impossible to chat with you! How do I solve my issue!!!!!!!!

Romain
Romain

Romain

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Fizzy
Fizzy

Fizzy

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This is a community forum. Most of us are customers just like yourself.

I hope your internet is working now.

 

If still problematic, please try these:

- Check your Fizz account to make sure the plan is active and payments are up-to-date.

- Factory reset the modem and try reconnecting again.

 

Follow these troubleshooting tips: https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-i-still-have-no-connection-internet-how-do-i-fix-it

 

If the modem lights do not respond, you may have a defective modem.

Contact Fizz support during business hours with this link: https://fizz.ca/en/contact-us

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