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My internet does not work

I have been trying to get this solved for 3 weeks but I still do not have internet that works!!!! Really upsetting. Impossible to chat with you! How do I solve my issue!!!!!!!!

Romain
Romain

Romain

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over 1 year ago
Category
Internet
Category
Internet-Others
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3 answers
Author name
Romain
Date
August 30, 2019
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q
Fizzy

Fizzy

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4
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This is a community forum. Most of us are customers just like yourself.

I hope your internet is working now.

 

If still problematic, please try these:

- Check your Fizz account to make sure the plan is active and payments are up-to-date.

- Factory reset the modem and try reconnecting again.

 

Follow these troubleshooting tips: https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-i-still-have-no-connection-internet-how-do-i-fix-it

 

If the modem lights do not respond, you may have a defective modem.

Contact Fizz support during business hours with this link: https://fizz.ca/en/contact-us

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Other answers

__________

__________

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3
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3 weeks? Are you serious? Have you tried to contact them via their Facebook page?

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__________
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Gates

Gates

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In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.

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Gates
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