Answered question

My card did not arrive. Can you refund and send a replacement?

Hi, my card said it was delivered on the 19 of August. All I got was a damaged piece of paper with no card. I would like to have a replacement sent.

Mike

Mike

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: over 1 year ago

Category: Welcome and join

Category: New member

Answer count: 11 answers

Author name: Mike

Date: August 29, 2019

Hits: viewed 61 times

question: q

Fizzy

Fizzy

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You have to order another SIM card here: https://zone.fizz.ca/dce/customer-ui-prod/#/simcard/order

Once you you activated, you'll have to contact Fizz support to request a refund for your first SIM card.

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

You're logged into your Fizz account.
You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
Simply click on the chat bubble that appears at the bottom on the right.
You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Author name: Fizzy

Date: August 29, 2019

: over 1 year ago

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Mike

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Level: 4

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Contact the support Usually they will ask to buy a new one and ask for a refund.

If you need a referral code this is mine K61CD, to be used at the creation of your plan

Author name: Mike

Date: August 29, 2019

: over 1 year ago

Answer likes

answer: a

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Mike

Mike

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Why can't you just send a new card rather than adding extra steps?

Author name: Mike

Date: August 29, 2019

: over 1 year ago

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answer: a

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Mike

Mike

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Can you please just send me a refund for the card that did not arrive?

Author name: Mike

Date: August 29, 2019

: over 1 year ago

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answer: a

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Mike

Mike

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Level: 4

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I am a user as you, you need to contact the support

CHAT

Ici le lien vers les informations sur le support https://fizz.ca/fr/nous-contacter

connectez vous sur votre compte
allez sur la page foire aux solutions, par example, https://fizz.ca/fr/faq/resoudre-un-enjeu
tous les jours de 8h à 21h (HNE).
Attendre quelques seconds (environs 10s) que la bulle apparaisse au coin inférieur droit de temps en temps.

Si la bulle n'apparaît toujours pas, c'est que le nombre de sessions en attente est supérieur à notre capacité de traitement. À ce moment-là, laissez-nous un message sur Facebook Messenger ou en privé sur Twitter.

FACEBOOK

Vous pouvez aussi envoyer un message par l'entremise de Facebook, https://facebook.com/fizzca et cliquez sur envoyer message

FORM

Vous pouvez aussi remplir le formulaire de contact, dans votre panel → Mon Profil → Formulaires de contact

Author name: Mike

Date: August 29, 2019

: over 1 year ago

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Mike

Mike

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How? Everything is DIY. Please send me a link.

Author name: Mike

Date: August 29, 2019

: over 1 year ago

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Mike

Mike

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Level: 4

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This is the link
https://fizz.ca/en/contact-us

Author name: Mike

Date: August 29, 2019

: over 1 year ago

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answer: a

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Gates

Gates

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