Answered question

Videotron Internet Phone stopped working when Internet installed. What do I do?

FIZZ technician came to the house, installed internet, but did not change anything on the Videotron internet phone modem connection. Now Videotron phone is not working, can you please assist?

Dimitri
Dimitri

Dimitri

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Is the phone  connected to the videotron router? If yes you should contact vidéotron.

If you want to contact Fizz support, here below how to do so

CHAT

Go to this page https://fizz.ca/en/contact-us, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Fling
Fling

Fling

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Contact the support
.

CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
 
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
 
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Fizzy
Fizzy

Fizzy

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Unfortunately Fizz does not offer Internet Phone service.

 

You will have to contact Videotron for a solution.

They may tell you have to use Videotron internet

or you can opt to port your home phone to any other provider.

J
J

J

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the VoIP is probably locked to the IP of the provider.

Did you have Videotron internet before switching to FIZZ? If so, and you cancelled your plan then the phone line may have been cancelled as well. Worth a call to Videotron to double check :)

Fizzy
Fizzy

Fizzy

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Was your previous internet provider Videotron?

 

If you did not already call to cancel, your service with them is still active.

 

If this is the case, you now have 2 internet lines. Which one to keep...

Gato
Gato

Gato

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Have you told Videotron that you'll switch to another internet provider before to install Fizz internet? I'm pretty sure you'll have to be on Videotron internet to use their phone service. I'm not 100% sure about that but I even think it's an obligation from the CRTC like for the IPTV.

If he didn't touch the videotron modem, i would try to disconnect (remove power cable) the videotron router and reconnect to see if it works before contacting them

Gates
Gates

Gates

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