Answered question

Still no sim card....... ?

Where's my Sim card?  Second time I'm posting because the last person flagged it as "resolved" - which it isn't.


I ordered a SIM card last week, didn't receive it and did not receive any tracking number or way to track it(which the help documentation shows a tracking number). I spoke to Alexei via chat and was explained they'd refund me if I ordered another one. Silly me, ordered it Monday, and here we are now thursday and I still don't have one and again no tracking number, which the documentation says you need one (


What do I do?  I've now paid over $20 and still don't have a SIM card - and don't want to order another one.


If nobody can help me - maybe the CRTC can!



User level
24 / 100


User level
5000 / 5000

I do not work for fizz, 99.9% of users here are normal users as you.

You must contact them by chat, here we cannot do anything for you, I am sorry, but as I said we are normal users.


Go to this page, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.


Your can also send a message via facebook messanger and click send a message (this is a bit slower)


You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

I wish I could send you one, I understand how frustrating that must me :/ Unfortunately we are simply a bunch of FIZZers without any such power. Your best bet is to continue trying to contact FIZZ directly and to highlight the issues that you are having and the refund that you are owed.

Did you receive a notification that your sim was delivered? Maybe the notification email is in spam folder?
If you live in a building in Montreal, beware that the sim card is delivered by a private delivery company and not by Canada Post, therefore they don't have access to enter the building. They stick the envelope with the sim on the front door of the building. You should check as soon as you receive a notification that the sim card was delivered.

In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.