Answered question

I added 300 minutes phone calls and calls to USA as add-ons and I still can't make or receive calls

I just came back from a trip and in need of making phone calls. I didn't have any minutes on my account so I added 300 minutes phone calls and calls to USA and I still can't make calls. I tried to contact an agent through Messenger and his only answer is that I dont have any minutes. I sent him the confirmation of my add-ons and no more answer from him. HELP

Karine
Karine

Karine

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MT
MT

MT

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You can use Fongo (fongo.com) but you would need to buy some credit to call US (2c/minute) and use your Data (or wifi ) to use it. This is a VOIP service. 100% free to call in Canada

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Other answers

Gswim
Gswim

Gswim

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hope it is working now. But add ons (extra minutes) are supposed to be instant, as soon as you pay of it.
But if you add an option in your plan, it will be valid only on the next billing cycle.

Maybe contact Customer Service again?

Karine
Karine

Karine

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Yes, I know add ons are supposed to be instant. They said the will open a ticket for this issue but, I'm afraid it's going to take ages before I get an answer and get this problem solved. Not too impressed with service so far to be honest.

Meanwhile, try restarting your phone.

 

Also can you check your Fizz account to be sure you have the correct Add-ons?

To be sure you have the correct Add-Ons, please follow this

 
How do I buy an Add-On?
  1. Go to My Plans in your Fizz account.
  2. Here you’ll see a usage summary for all your Plans.
  3. Scroll to the Plan you are buying the Add-On for.
  4. Click Buy Add-On.
  5. Here you’ll see three options: Data, Calls/Text and International calls.
  6. Choose the type of Add-On you need and the desired amount.
  7. You can choose one Add-On per category (Data, Calls/Text, International calls).
  8. For international calls, enter the country you will visit and browse relevant Add-Ons.
  9. Choose your payment method, review your summary and click Submit.

 

More info regarding Add-Ons here: https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one

MT
MT

MT

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You need to buy international call and choose United States in order to call US if you don't have Canada + US coverage
.
If you bought Call/Text then you need Canada + US coverage to make calls to US.

Karine
Karine

Karine

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I do have the right add ons and I did all the step recommended by Fizzy. The problem here is I can't even make local calls at all, nevermind call calls to USA. Anyone has a good web app for calls to USA that is not Skype ? I have an urgent call to make