Answered question

60 Min Call Addon Disappearing?

I purchased 60 mins of call for $3 on 07.17.2019. According to the add on that lasts for 60 days but today I see I have 0 minutes indicated in my plan. Need to know where my minutes went!

Jacob
Jacob

Jacob

User level
Level
0
5 / 100
points
Yelena
Yelena

Yelena

User level
Level
4
5000 / 5000
points

Addons are valid until the end of the following payment cycle, and it might be less than 60 days. For example, if your payment cycle date is 27 and you bought the addon on July 17, the addon would expire on August 27.

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Other answers

Try to clear the browser cache, when your plan is renew it. They are not valid for 60 days.

 

Add-Ons are active immediately. They’re valid until the end of your next payment cycle.