Answered question

Home connection not working

I have no connection I check my modem my cable



User level
18 / 100

If you already checked the modem and the cable, you need to contact the support



Go to this page, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.



Your can also send a message via facebook messanger and click send a message (this is a bit slower)



You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

@Mike you might want to ask for a few more details before sending them off to chat - it might be something the community can help out with - who knows?

@Micah - thank you for sharing the links to our FAQ's.

@Stephan - can you give us more details to the issue you're experiencing? Is your account up to date and showing your plan is active? If so have you tried to reboot your modem?