Unanswered question

SIM card changed - no network, no phone calls, no SMS, no data?

I lost my phone on August 18 and ordered a replacement SIM card (received Aug 21). By accident, I went through the fizz.ca/activation, rather than change my SIM card on my account.

When I realized my error, I contacted Fizz immediately to have the prior activation reversed, which was seemingly successful. I then activated it on my account and have not had service for SIX DAYS.

I have been in touch with Fizz customer service and they have been completely incapable of helping my situation. Technical has not been in touch with me and every time I speak with a Fizz rep they say my account is "Pending."

My question is, other than continue waiting or changing service provider, is there anything I can do on my side?

FYI - My APN is properly set up.

Tyler
Tyler

Tyler

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Answers

MT
MT

MT

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No there is nothing that you can do unfortunately.
"Sometimes" Fizz is not very fast resolving customer issue.

Tyler
Tyler

Tyler

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Thanks Jay. I have been hanging-on and hanging-on and hanging-on. Six days of hanging-on now! Hopefully it can be resolved today.

Tyler
Tyler

Tyler

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Now day 7, and still no fix. This is bull.

In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.

Michael
Michael

Michael

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I have the same problem what number can I call fizz?

Mike
Mike

Mike

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@Michael contact the support

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.


FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)


CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Michael
Michael

Michael

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Help me anytime my phone is not working for a week I tried everything