Answered question

multiple payments in same month?

Hi,
I have been overcharged on my credit card in July and August. I was charged for my mobile plan on July 11 for $28.74 and again on July 18th for $29.50.

As for the internet plan, I was charged on August 10th the regular $45.99, and again on August 20th for another $45.99.

Can this please be looked into as this is the second time I get in contact for this issue.

Kind regards,

Francois

Francois
Francois

Francois

User level
Level
0
2 / 100
points

Hello, It must be fustrating to overpay for the same services.

 

It looks like you have to contact Fizz customer service.

 

Just to be sure the information you give to them is complete and relevant.

Where are you seeing the charges?

- Do you see these charges appearing on your credit card account?

- What about your Fizz account when you check the transaction history? Do the overpayments appear there too?

 

I am asking because something must be wrong if this is the second time this is happening. It is almost as if you have 2 separate accounts, both making charges to our credit card once a month. I hope you are able to get this resolved with Fizz customer service.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

You need to contact the support in order to have a refund

CHAT

Go to this page https://fizz.ca/en/contact-us, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.