Answered question

I paid my plan... It says my payment was reactivated but i cant make calls or use data but i can receive calls???

I paid my plan... It says my payment was reactivated but i cant make calls or use data but i can receive calls???

Eric
Eric

Eric

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16 / 100
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Is it working now? Did you use the "Make a Payment" option? Below is info from Fizz FAQ.

Meanwhile you should also try restarting your phone.

If the problem persists, you will need to contact Fizz support https://fizz.ca/en/contact-us

 

Was your payment rejected?

 

If your monthly payment fails, you will receive a communication to let you know, and you will need to take action before 10 p.m. that same night by either:

 

  • Updating your payment method in your Fizz account.

 

OR

 

  • Making a credit card payment in order to release funds and allow for your Fizz payment to go through.

 

 

 

IMPORTANT

 

Only one last attempt will be made between 10 p.m. and 11:59 p.m. on the day preceding your plan’s anniversary date to collect the amount due.  

 

If your payment fails once again, your plan will be deactivated, and you will be notified. You will be informed of the two steps to complete (in this order) to reactivate your service, those being:

1. Check your payment method: Is your payment method up to date? If you need to add a new one, make sure to set it as the default payment method for your plan

2. Make a payment now: Once your default payment method is all set and up-to-date for this plan, look for the Make my monthly payment button in your account. This will trigger a payment attempt, and your service will be reactivated once the payment is confirmed.

 

Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.

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Other answers

Eric
Eric

Eric

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Level
0
16 / 100
points

So people can call me but i cant call them..... i paid over 2 hours ago.............. i cant use any of my data either... WTF

You've reached the Fizz community forum, where rugular Fizz users such as you and I share our experiences and help each other out in whateve way we can.


For something like this, though, you'll need to get Fizz support involved.  While they may visit this forum from time to time, posting here is not the most efficient way to reach them.  

 

You can try to raise them on Chat, per this article:  https://fizz.ca/en/contact-us

 

Best of luck.

Takion
Takion

Takion

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3
4502 / 5000
points

This is why they ask you to pay 48 hours before the end of the cycle it takes time for the system to update the payment