Roaming always on with my sim

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Ahmad M. #9761
Ahmad M. #9761 Posts: 3 ✭✭
in My Mobile
Why my mobile shows roaming always even I switch it off. This is happens only with fizz simcard?

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  • Mike
    Mike Posts: 20,745 ✭✭
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    Fizz in a virtual operator, therefore, sometime connect to Fizz-Ext.
    But the roaming is not important, since you are not going to be billed for it
  • Yelena
    Yelena Posts: 1,861 ✭✭
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    It means that you are using Fizz partners networks. Probably you are out of Fizz subscription zone (green on the coverage map).
    https://fizz.ca/en/coverage
    Beware that if you use primarily partners networks for 3 consecutive months, Fizz might suspend your account.
    https://fizz.ca/en/faq/partner-networks
  • Ahmad M. #9761
    Ahmad M. #9761 Posts: 3 ✭✭
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    I am in Ottawa and I bought two simcards. One on samsung and works fine, other one on lenovo and has the problem. I think something in setting should solve the problem
  • Allison W.
    Allison W. Posts: 1,272 ✭✭
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    Does the phone you are using have the bands needed to connect to the fizz/videotron network?
  • Mike
    Mike Posts: 20,745 ✭✭
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    Peut-être le Lenovo ne reconnait pas l'operateur
    As tu fait un mis à jour?
  • Ahmad M. #9761
    Ahmad M. #9761 Posts: 3 ✭✭
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    Sorry. But What does band mean. How can I know if it contains?
  • Mike
    Mike Posts: 20,745 ✭✭
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    The frequency, check the specs
  • Allison W.
    Allison W. Posts: 1,272 ✭✭
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    What kind of lenovo phone is it? Was it purchased in North America? It might not be compatible with the Fizz network.
  • Serge O. #3665
    Serge O. #3665 Posts: 535 ✭✭
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    Here are the
    Frequencies
    You go to setting, about this phone, you'll see the exact model.
     
    Look at 
    https://www.frequencycheck.com
    For your device, then click "check country/carrier compatibility" and look for Videotron.
     
    You need to have theses frequencies on your phone :
    Calls: Your device must support HSPA 850 MHz or 1900 MHz frequencies
    Mobile data: Your device must have dual-frequency support for 1700/2100 MHz (also called AWS or band 4)
  • Fling
    Fling Posts: 8,741 ✭✭
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    CHAT

    Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

     

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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