Answered question

Roaming always on with my sim

Why my mobile shows roaming always even I switch it off. This is happens only with fizz simcard?

Ahmad
Ahmad

Ahmad

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It means that you are using Fizz partners networks. Probably you are out of Fizz subscription zone (green on the coverage map).
https://fizz.ca/en/coverage

Beware that if you use primarily partners networks for 3 consecutive months, Fizz might suspend your account.
https://fizz.ca/en/faq/partner-networks

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Other answers

Mike
Mike

Mike

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Fizz in a virtual operator, therefore, sometime connect to Fizz-Ext.
But the roaming is not important, since you are not going to be billed for it

Ahmad
Ahmad

Ahmad

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I am in Ottawa and I bought two simcards. One on samsung and works fine, other one on lenovo and has the problem. I think something in setting should solve the problem

Mike
Mike

Mike

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Peut-être le Lenovo ne reconnait pas l'operateur
As tu fait un mis à jour?

Ahmad
Ahmad

Ahmad

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Sorry. But What does band mean. How can I know if it contains?

Mike
Mike

Mike

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The frequency, check the specs

Sergio
Sergio

Sergio

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Here are the
Frequencies

You go to setting, about this phone, you'll see the exact model.
 
Look at 
https://www.frequencycheck.com
For your device, then click "check country/carrier compatibility" and look for Videotron.
 
You need to have theses frequencies on your phone :

Calls: Your device must support HSPA 850 MHz or 1900 MHz frequencies

Mobile data: Your device must have dual-frequency support for 1700/2100 MHz (also called AWS or band 4)

Fling
Fling

Fling

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CHAT

Go to this page https://fizz.ca/en/faq/resolving-issuesif you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

 

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.