Unanswered question

Why Dont i have any service when coming back to montreal from quebec area when it was perfectly fine when i left?

There was no service when i left montreal to go to mont saint-sauveur and when i came back to montreal i still dont have any servixe and its been a few days now

Josephine
Josephine

Josephine

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Answers

Try to put in the airplane mode for 30 seconds.
To me happen when I go to USA, it takes at least 5 minutes to have the signal. I do not know if it is the same problem.

Josephine
Josephine

Josephine

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I now have data but i dont have any cell service (calls and txt)

Very strange,

Yhis is a troubleshooter from Fizz

https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why

If it does not help you should contact the support.

CHAT

Go to this page https://fizz.ca/en/contact-us

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Logon to your Fizz account to make sure your plan still includes calls and texting,

 

Check your phone settings.

- Make sure you are connected to FIZZ network.

- Make sure your network mode is set to AUTO (or both "3G/LTE"). Otherwise, you might have difficulty with calls and texting.

 

If you have access to another phone, you can try your SIM card on it.

 

 

If problem persists, you will have to contact Fizz support.

 

You can send Fizz a message by facebook https://facebook.com/fizzca

 

 

Or you can use Fizz chat. Make sure that:

 

 

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

 

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Whizz
Whizz

Whizz

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4
5000 / 5000
points
Team

Hello Josephine,

I am sorry for the inconvenience. If the issue persists please contact us via Facebook Messenger or Live Chat. Here you can find the steps you need to follow to access the chat bubble: https://fizz.ca/en/contact-us .

Thank you for your understanding!
Have a good one!
-Bogdan

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