Answered question

I paid for extended CA+US coverage, but why hasn't the plan upgrade taken effect 3 weeks after it was supposed to?

Last month, I upgraded my plan from Quebec-only coverage to Canada+USA coverage specifically for a trip I'm taking this week. I received a confirmation email that this would be effective from Aug. 3, and my credit card has already been charged for the more expensive plan.
However, it is now the 21st, and this upgrade still hasn't been done (in effect, I have paid more for no added service). I have been in contact with CS multiple times via Messenger, Twitter and the contact forms, but all they've said is that multiple accounts have experienced similar issues.
I just want to know 1) if this will be resolved before my departure on Friday, 2) whether it's the old or new plan currently active, and 3) if they will be refunding the extra $14.01 that I paid for the extended coverage? Thank you!



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Contact the support and check with them what are your options



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Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

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Your can also send a message via facebook messanger and click send a message (this is a bit slower)



You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.



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