Unanswered question

Help me please

Hi! I activated this morning my plan because I received my SIM card, the page showed me a message which said that I had to wait for a confirmation e-mail to confirm my new phone number and start using the service. The e-mail never arrived to my mail so I don't know how to do or how to activate my plan.

Ana
Ana

Ana

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Answers

ubjet
ubjet

ubjet

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Hi, do i be able to block my number when i call someone

Yelena
Yelena

Yelena

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I would contact the support by chat. They are available until 9pm.
https://fizz.ca/en/contact-us

Hello Ana,

I can see that the activation of your plan is still in pending and that's why you did not receive the confirmation email.

I escalated this situation towards our technical team, so they can have a look.

Once we have an update, we'll notify you via email.

Have a good one!
-Luciana

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