SIM card not received

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gulraiz
gulraiz Posts: 1 ✭✭
in My Mobile
Dear Sir/Madam
I ordered a SIM card 3 days ago and was told that it was delivered to my address yesterday. I still have not received it. I would like to be sent a replacement if it has gone missing!

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  • Mike
    Mike Posts: 20,751 ✭✭
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    Here the guide to follow
    https://fizz.ca/en/faq/i-ordered-sim-card-but-havent-received-it-what-do-i-do
  • Yelena
    Yelena Posts: 1,861 ✭✭
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    If you live in a building in Montreal - delivery company sticks the envelope with the sim to front door of the building because they don't have access inside like Canada Post. So you have to check there as soon as you receive a notification that your sim has been delivered. Otherwise it might be stolen.
    Now you should order another sim card. When you receive it, contact support for reimbursement of the first sim.
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