Answered question

After port to a different network from fizz, Money has been deducted from my credit card. With 1 day to end. Why?

After porting to a different network from fizz. Money has been deducted. With one more day to end the cycle. Please help me refund it.

Dilip
Dilip

Dilip

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Contact the support and ask for refund

CHAT

Go to any help page in the Solutions hub, if you are not connected, login

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

You can also send a message via facebook messenger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

If you have access to your account, you can login and remove your credit card info to avoid any more future charges.

 

To get a refund, you will need to contact Fizz support.

 

You can send a message by facebook https://facebook.com/fizzca

 

Or you can use Fizz chat. Make sure that:

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.