Unanswered question

Phone service not working.

I’ve been waiting since 11 am to get this resolved via Facebook messenger. My account was frozen because I hadn’t updated my credit card and after that was fixed up my phone still won’t work and I’m not getting anything from the customer support messaging. It’s friday at 4 pm. Any tips to get this resolved before everyone’s off for the evening

Kate
Kate

Kate

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Answers

Yelena
Yelena

Yelena

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Your account should be back at 10pm when Fizz system resets.
I would contact the support again to confirm it.

IMPORTANT

Only one last attempt will be made between 10 p.m. and 11:59 p.m. on the day preceding your plan’s anniversary date to collect the amount due.  

If your payment fails once again, your plan will be deactivated, and you will be notified. You will be informed of the two steps to complete (in this order) to reactivate your service, those being:

  1. Check your payment method: Is your payment method up to date? If you need to add a new one, make sure to set it as the default payment method for your plan.

  2. Make a payment now: Once your default payment method is all set and up-to-date for this plan, look for the Make my monthly payment button in your account. This will trigger a payment attempt, and your service will be reactivated once the payment is confirmed.

Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.

This is the first thing you need to check. Are you able to update your credit card info online?

If not, you will have to contact Fizz support https://fizz.ca/en/contact-us

 

Once your credit card info is updated on your account and for your plan, you should see the MAKE PAYMENT now button. Click on this to manually make a payment and service should be reactivated within 2 hours.

 

If the MAKE PAYMENT button is greyed out, you will have to contact Fizz support https://fizz.ca/en/contact-us

 

Also you may have received an email from Fizz notifying you of the missed payment. Check your spam folder as well. If you see the email, click on the MAKE PAYMENT now button.

 

More info available here: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

Yelena
Yelena

Yelena

User level
Level
4
5000 / 5000
points

@Kate: is your phone service back? Can you close the topic by choosing the best answer?

In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Best Answer? button under the answer you deem to be the best.