Answered question

How do I cancel my internet subscription before it's installed?

The website layout has changed so much, that the solution hub answers from Fizz do not work. They take me to a page that doesn't exist anymore. I don't have all day to read every question that might apply to see if the new set of instructions works out.

I paid $55 or whatever to subscribe and get an internet modem to install everything myself, but I changed my mind. The appointment is next week and I want to make sure I cancel it right so no one shows up! I went to 'manage subscriptions' or some version of that, and cancelled the subscription. Is that it? Do I get a confirmation email to confirm the money will be refunded and no one will come on the preselected date to do the installation?



User level
2 / 100

Not sure if you have followed these instructions already, but here they are in case :


To reschedule your technician appointment:
  1. Log into your account and go to Manage.
  2. Click on Appointments.
  3. Here you will be able to see a complete list of all your past and future appointments.
  4. Scroll to the appointment you wish to modify.
  • To reschedule an appointment, click on Reschedule.
    • This will open the booking interface. Select a new day and time slot and click Save.
  • To cancel an appointment, click on Cancel.
    • On the next screen, confirm that you wish to cancel this appointment by clicking Cancel again.


The Reschedule and Cancel buttons won't be visible in your account within 20 hours of the appointment time, because the tool cannot change the technician's schedule for the day. In this case, you have to contact us to modify your appointment.

To reschedule or cancel on the same day as your appointment, you must do so via a member of our Customer Service team : simply log into your Fizz account and click on the chat bubble in the bottom right corner of this page during our business hours.

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Other answers

I believe the only option is to contact the support


Go to any help page, if you are not connected, login

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.


You can also send a message via facebook messenger and click send a message (this is a bit slower)


You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.