Answered question

my plan does not change for the second month . what the hell are you doing ?

I've changed my plan 2 month ago . your coulegue appologise me and told me that was a mistake. this month it doesn't change . are you cheating me?

ali
ali

ali

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TheDean
TheDean

TheDean

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This forum is the Fizz Community Forum, where plain regular users like yourself share experiences and help each other out with advice and such when we can.

 

For something like this, though, you're going to need to get in touch with Fizz support.  Details are on their contact page at https://fizz.ca/en/contact-us.

 

Best of luck.

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Other answers

MT
MT

MT

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There must be a bug in Fizz system. You should contact them again.

Yelena
Yelena

Yelena

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There is a bug in Fizz system. Lots of people couldn't change their plan after July maintenance.

Simon
Simon

Simon

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Reach out to fizz support ASAP via Facebook chat, search fizz mobile.
They will respond and correct the situation within minutes.
Good luck

Balaram
Balaram

Balaram

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Do not freak out. Fizz is in a stabilization period so not everything will work at 100%. After July, they had some maintenance issues. If you want some help you can contact Fizz.