changed plan effecting 8/8/2019 including coverage USA, still shows only coverage for Canada

Lijie L. #1664
Lijie L. #1664 Posts: 11 ✭✭
My plan was updated to cover USA/Canada from 8/8/2019, see attachment Fizz 0808, but when I logged in FIZZ site, it shows only cover Canada(see attachment Fizz). Last month, I bought add-on minutes, it's supposed to have ended by 8/7, it still shows 60 minutes add-on, please check.

Answers

  • Mike
    Mike Posts: 20,641 ✭✭

    It seems a common problem these days, pelase contact the support to solve it

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  • Yelena
    Yelena Posts: 1,861 ✭✭
    It is users forum here. You have to contact the support.
    I reported your post to moderator since you shared your personal information.
  • Simon H. #6464
    Simon H. #6464 Posts: 194 ✭✭
    Its been a Bug since the last update they did.
    Reach out to fizz support ASAP via Facebook chat, search fizz mobile.
    They will respond and correct the situation within minutes.
    Good luck
  • Hanshen
    Hanshen Posts: 1 ✭✭
    I contacted them and they simply confirmed the bug, and told me to switch in a next billing cycle, while I only need the USA coverage in the current billing cycle. I think this is a lack of empathy and consideration for the customers, and a good example of poor customer support.
    I may make a formal complaint to CRTC, CCTS and OPC.
  • Gates
    Gates Posts: 835 ✭✭

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