Unanswered question

changed plan effecting 8/8/2019 including coverage USA, still shows only coverage for Canada

My plan was updated to cover USA/Canada from 8/8/2019, see attachment Fizz 0808, but when I logged in FIZZ site, it shows only cover Canada(see attachment Fizz). Last month, I bought add-on minutes, it's supposed to have ended by 8/7, it still shows 60 minutes add-on, please check.

Lijie
Lijie

Lijie

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Answers

Mike
Mike

Mike

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It seems a common problem these days, pelase contact the support to solve it

CHAT

Go to any help page, if you are not connect login

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Its been a Bug since the last update they did.
Reach out to fizz support ASAP via Facebook chat, search fizz mobile.
They will respond and correct the situation within minutes.
Good luck

Hanshen
Hanshen

Hanshen

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I contacted them and they simply confirmed the bug, and told me to switch in a next billing cycle, while I only need the USA coverage in the current billing cycle. I think this is a lack of empathy and consideration for the customers, and a good example of poor customer support.

I may make a formal complaint to CRTC, CCTS and OPC.

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