My account can't activate

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Christian M. #9099
Christian M. #9099 Posts: 1 ✭✭
in My Mobile
I just got my sim and had a error activating it. When i try to reactivate it. The code does not work anymore...it says the code is use by other member.

Answers

  • Yelena
    Yelena Posts: 1,861 ✭✭
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    Are you sure you entered the code correctly? Some letters can be confusing, like l (small L) and I (capital i) or O ((capital o) and 0 (zero).
    If it's not the issue, contact the support by chat during opening hours or Facebook messenger. They will be able to help.
    https://fizz.ca/en/contact-us
  • Mike
    Mike Posts: 20,751 ✭✭
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    Yes check the letters, and if you need a referral code in order to receive 25$ after your 2nd payment here is mine K61CD.

    to be entered when the total with the taxes is shown.

    if you still not able to activate your plan, contact the support

     

    CHAT

    Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Whizz
    Whizz Posts: 19,166 admin
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    Hello Christian,
    In order to be able to help you further, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
    You can also send a message by Facebook Messenger: https://facebook.com/fizzca.
    Have a great day!
    Radu
  • Simon H. #6464
    Simon H. #6464 Posts: 194 ✭✭
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    Reach out to fizz support ASAP via Facebook chat, search fizz mobile.
    They will respond and correct the situation within minutes.
    Good luck
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