Answered question

My account can't activate

I just got my sim and had a error activating it. When i try to reactivate it. The code does not work anymore...it says the code is use by other member.

Christian
Christian

Christian

User level
Level
0
1 / 100
point
Yelena
Yelena

Yelena

User level
Level
4
5000 / 5000
points

Are you sure you entered the code correctly? Some letters can be confusing, like l (small L) and I (capital i) or O ((capital o) and 0 (zero).
If it's not the issue, contact the support by chat during opening hours or Facebook messenger. They will be able to help.
https://fizz.ca/en/contact-us

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Other answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Yes check the letters, and if you need a referral code in order to receive 25$ after your 2nd payment here is mine K61CD.

to be entered when the total with the taxes is shown.

if you still not able to activate your plan, contact the support

 

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issuesif you are not connect login

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Hello Christian,

In order to be able to help you further, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.

You can also send a message by Facebook Messenger: https://facebook.com/fizzca.

Have a great day!
Radu

Simon
Simon

Simon

User level
Level
2
1903 / 2000
points

Reach out to fizz support ASAP via Facebook chat, search fizz mobile.
They will respond and correct the situation within minutes.
Good luck