Why does plan updating does not work?

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Yiheng
Yiheng Posts: 3 ✭✭
in My Mobile
I tried to change my plan to "6GB unlimited calling 0 text in Canada" last billing cycle. It indicated "starts in 08.11.2019". Today is the second day of my current billing cycle and the plan is "6GB unlimited calling 0 text in Quebec". In "My Plan" page there is only 2 GB data active. It is not the first time I encounter updating issue. It is extremely unstable and frustrating so how can I prevent it.

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  • Mike
    Mike Posts: 20,747 ✭✭
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    We are normal user, you must contact the support

     

    CHAT

    Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Gallina
    Gallina Posts: 755 ✭✭
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    I also suggest you contact Fizz, it's the only way to check what the problem is, and it's also important to bring to their attention the bugs that occur so that they can fix them.
  • Simon H. #6464
    Simon H. #6464 Posts: 194 ✭✭
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    Its been a Bug since the last update they did.
    Reach out to fizz support ASAP via Facebook chat, search fizz mobile.
    They will respond and correct the situation within minutes.
    Good luck
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