Answered question

Why does plan updating does not work?

I tried to change my plan to "6GB unlimited calling 0 text in Canada" last billing cycle. It indicated "starts in 08.11.2019". Today is the second day of my current billing cycle and the plan is "6GB unlimited calling 0 text in Quebec". In "My Plan" page there is only 2 GB data active. It is not the first time I encounter updating issue. It is extremely unstable and frustrating so how can I prevent it.

Yiheng
Yiheng

Yiheng

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Level
0
15 / 100
points

I also suggest you contact Fizz, it's the only way to check what the problem is, and it's also important to bring to their attention the bugs that occur so that they can fix them.

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Other answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

We are normal user, you must contact the support

 

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Simon
Simon

Simon

User level
Level
2
1931 / 2000
points

Its been a Bug since the last update they did.
Reach out to fizz support ASAP via Facebook chat, search fizz mobile.
They will respond and correct the situation within minutes.
Good luck