Answered question

How can I buy another rooters ?

I can’t get online because someone have my ip so I need another rooter because Fizz agent won’t help me, so I need another rooter to get another address ip

You must check all your connections. Please follow the modem setup instructions

https://fizz.ca/en/faq/how-install-my-wi-fi-modem

 

If setup is well done, you can continue with troubleshooting:

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

 

If the modem lights do not work, it is possible that your modem is defective.

You will need to contact Fizz support.

 

You can send a message by facebook https://facebook.com/fizzca

 

Or you can use Fizz chat. Make sure that:

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

Gallina
Gallina

Gallina

User level
Level
2
1923 / 2000
points

Did you chat with Fizz?

Routers are $150, I’d recommend reaching out to fizz support via Facebook chat. They usually respond within minutes. Open Facebook and search fizz mobile.
Good luck

Sanjay
Sanjay

Sanjay

User level
Level
1
339 / 750
points

change the ip of the fizz router