Answered question

How can I buy another rooters ?

I can’t get online because someone have my ip so I need another rooter because Fizz agent won’t help me, so I need another rooter to get another address ip

You must check all your connections. Please follow the modem setup instructions


If setup is well done, you can continue with troubleshooting:


If the modem lights do not work, it is possible that your modem is defective.

You will need to contact Fizz support.


You can send a message by facebook


Or you can use Fizz chat. Make sure that:

  • You're logged into your Fizz account.
  • You're active on a help page such as
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers



User level
1923 / 2000

Did you chat with Fizz?

Routers are $150, I’d recommend reaching out to fizz support via Facebook chat. They usually respond within minutes. Open Facebook and search fizz mobile.
Good luck



User level
339 / 750

change the ip of the fizz router