Answered question
Your website is frustrating to no end. I tried to ask a question 2 times. First time I didn't know the best answer button locked the thread. Second time I hit it by error I just wanted to reply. Everything is locked. I have been a client for 4 days and I am tired of waiting for the bubble to show up and I have no social media account. You have a few hours to contact me and explain why I can't get over 1.3Mbps connected directly in the modem/router. If you don't contact me I will cancel my subscription ask for refund and someone will have to pick up the modem. Fizz did not deliver on the advertised speed and failed to provide support.
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I hope you are right.
The chat bubble showed up. I am getting support but they can't fix it yet.
they have to send your issue to a higher level they will contact you by email
Very disappointed in the technical support they lack common sense. One of the tech gave me this link. https://fizz.ca/en/faq/which-speed-should-i-choose the information has nothing to do with reality and was clearly written by someone who doesn't understand how the internet works. Another tech support by email send me this gem. "After verifying your account I could find out that your speed in our systems is the right speed you should be able to have." This doesn't look good. :(
Thank you to everyone who tried to help me.
If you decide not to return the modem, be aware that you'll be charged 150$ for that.
Hi Sébastien,
You must check all your connections. Please follow the modem setup instructions
https://fizz.ca/en/faq/how-install-my-wi-fi-modem
If setup is well done, you can continue with troubleshooting:
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
It is important to note that you should check your internet speed with an ethernet connection directly wired to the modem. If the speed is correct, then you can look into adjusting your wifi network.
If the speed is insufficient, you will need to contact Fizz support until they respond with a satisfactory reply.
To chat with Fizz support, make sure that:
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
They have no clue how to fix my issue and they wanted me to upgrade to next level internet to fix the issue. False information and pressure to upgrade without fixing the core issue. I have no choice but to cancel now. Unfortunately I can't find a ISP right away so I will have to stay with Fizz for a few days or weeks. :(
